Return Policy

FLOWERS: As flowers are perishable, all sales are non-refundable. However, we love our customers and we are also rational and understanding so if you have a genuine complaint or service glitch, please contact us and we will do everything in our power to make any necessary compensation that may be required. Kindly contact us within 12 hours of receiving your flowers should you wish to point out a fault.

GIFTS: We accept returns pertaining to gifts within a 5 day period as long as they are in the same condition as when they left the shop, the packaging has not been damaged and they have not been used. A refund/credit note will be issued within 5 days of receiving the returned item.

BODY PRODUCTS: We accept returns pertaining to body products within a 5 day period as long as they are unopened and in the same condition as when they left the shop, and the packaging has not been damaged. A refund/credit note will be issued within 5 days of receiving the returned item. If there are any complaints or issues regarding the product once it has been opened, please query this in an email and we will assess the correct procedure to follow.

EDIBLES: Returns and refunds on edibles will be accepted if they have expired, or for some reason have been contaminated. Kindly email us with an explanation of your complaint and we will follow the appropriate procedure.